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A Message to Our Community
As an online beauty provider, we recognise that we have an important role to play in slowing the spread of COVID-19.
Our warehouse runs directly out of Berwick Pharmacy in Melbourne, Australia which is operating as normal. Our online service remains open and ready to deliver the best beauty supplies straight to your doorstep.
With more people shopping online, delivery may take a little longer than usual to receive your order, please check your tracking number for updates.
Here are some updates to be aware of
No signature required
Our delivery partner Australia Post will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact. It is suggested someone is at home to collect the item on its arrival, otherwise it may be left outside your door. Please check your notifications regularly from Australia Post for information if you have placed an order with Kiana Beauty.
Stock Delays
We are doing our best to ensure our site is up-to-date with stock, however we may experience unexpected delays from some of our suppliers. We will notify you directly if your item is likely to be delayed.
If you are needing a particular product that is sold out, it is best to sign up to our back in stock notifications where you will be the first to know when the item is back online for purchase. The sign up box is found on the product page, simply enter your details when prompted.
Gift Wrapping service
Due to an influx in higher than expected volumes we may substitute our gift wrapping materials based on availability.
We want to hear from you
If there's anything you'd like to see more of, please get in touch and email us at hello@kianabeauty.com.au or send us a message on Facebook Messenger or Instagram. Our Beauty Experts would love to hear from you.
