We love hearing from our customers! It really puts a smile on our faces when people take the time to let us know they loved their order and our Kiana Beauty service.
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“So happy with the customer service from Kiana Beauty.”
“Thank you so much for checking that my Clinique order and Clinique gift arrived safely. So happy with the customer service from Kiana Beauty, I will definitely be shopping with you more often! And I love the way my items were wrapped, it was so pretty.”
Kelly S, NSW, via email, 13 April 2017
“Certainly will keep KB in mind for future purchases.”
“My order of the Valentino fragrance arrived safely and very impressed with the fine details in your wrapping. Certainly will keep KB in mind for future purchases.”
Adam J, VIC, via email, 5 April 2017
“It is service such as this that will encourage customers to return to your online store.”
“I placed an order online with your store for the first time this week and just wanted to expressed how impressed I am with both the service I received on the phone as well as after I made my purchase.
I spoke to a friendly and helpful gentleman prior to making a purchase who assisted me with a query I had. Also, my goods arrived very promptly and they were all beautifully wrapped and packaged. Please thank Jaki for the lovely handwritten card I received with the products I ordered - it was a lovely touch.
It is service such as this that will encourage customers to return to your online store.”
Rita C, VIC, via email, 24 February 2017
“I love my products, your beautiful gift wrapping, and the entire experience of shopping online with you! I'll be back!”
“This was my first experience buying beauty products online...and I'm so impressed! They arrived beautifully gift wrapped and my order was processed the same day!
I had a few questions so I called the store (twice in fact)! Each time I spoke with staff who were just delightful and so very happy to help me.
I'll be purchasing everything I need online with Kiana Beauty in future! I'm time poor and often finding time to fit in a trip to the shops is difficult, so purchasing online is great! They even offer free delivery!
Thanks again! I love my products, your beautiful gift wrapping, and the entire experience of shopping online with you! I'll be back!”
Nicole C, WA, via email, 21 January 2017
“You should be congratulated for the way in which you look after your clients.”
“Hi Kiana Beauty Melbourne,
Received my parcel as promised on Thursday.
This is my second order from you and I was so excited when I opened it ... it was so beautifully wrapped along with a lovely personal note.
You should be congratulated for the way in which you look after your clients.
Thank you again for your fabulous service.”
Lyn W, Victoria, via email, 14 January 2017
“I was nervous making the order just in case I received fraudulent products. But I am 100% happy.”
“Just received my Estee Lauder order from Kiana Beauty and I could not have been happier.
I was nervous making the order just in case I received fraudulent products. But I am 100% happy.
Great communication throughout the whole process and super fast delivery. Nice surprise to unwrap my beautifully wrapped goodies.
Thanks again, and I will be purchasing my products direct from Kiana Beauty from now on.”
Tamara L, NSW, via email, 16 January 2017
“I am happy to recommend your store, business and staff to other customers wishing to experience the ultimate service.”
“Thank you for the prompt delivery and excellent service in regards to my Coco Chanel perfume I purchased last week.
It arrived within 2 days of ordering, which I was surprised being Xmas time, so this completely amazed me. But what really amazed me was the hand written thank you note that I received. It was completely unexpected, but for you to write it at this busy time and send it...well, it made my purchase and this shopping experience the best I have ever had. I can only imagine if this was the best customer experience I have ever received, and being a mail order, I can only imagine the experience if I visited your store in Melbourne.
Kelly, you and your staff have brought the customer service back! You very rarely see this anymore. I am happy to recommend your store, business and staff to other customers wishing to experience the ultimate service.
I wish you all a happy and safe Christmas and New Year. Thanks for the perfume, it will make a great gift. You now have a loyal customer for life.”
Danny L, Victoria, via email, 22 December 2016
“I call it a touch of ‘old-fashioned service’, not often seen today.”
“Just a note to say thank you for your wonderful service.
I couldn't believe that you actually sent me a hand-written note!! I will enclose all you sent in with the present for my daughter. I know she will also be very impressed.
I call it a touch of ‘old-fashioned service’, not often seen today.”
Bronwyn L, NSW, via email, 12 December 2016
“My order arrived and I am so impressed with your service. It is truly remarkable. I will definitely recommend your company to my friends. Thanks for the great service.”
Priscilla B, NSW, via email, 18 October 2016
“You will be my one & only place to buy my beauty products from”
“Would like to thank you for the fast shipment of my order.
Also, special thanks for wrapping the products. Well presented and elegant. You have done more than expected to make me extra happy with my order.
Thanks again and you will be my one & only place to buy my beauty products from.”
Amani A, via email, 8 September 2016
“Keep up the great service”
“Just wanted to say thanks for delivering my Chanel perfume so quickly and with the lovely gift wrapping and hand written note. So gorgeous. Will be purchasing from you again. Keep up the great service.”
Rebecca B via Facebook, 27 August 2016
“You are awesome and I will be back.”
“I received my order this morning and have to say a big THANK YOU, what great service, everything was beautifully wrapped and a personal note was just lovely. You are awesome and I will be back.”
Christine D via Facebook, 18 August 2016
“Best beauty website I have come across”
“Best beauty website I have come across, great service and WOW the signature wrapping paper and personalisd note was beautiful!! You made my day.”
@melzacw via Instagram, 14 July 2016
“Best online shopping experience I've ever had.”
“I was incredibly impressed with the service and packaging. The handwritten thank you note with and complimentary gift were above and beyond all expectations I had for an online purchase. I would go so far as to say it was the best online shopping experience I've ever had. I'll definitely be purchasing from you guys again!”
Matt M, Queensland, 21 June, 2016
“Excellent customer service and prompt delivery”
“Thank you to the Kiana beauty team for their excellent customer service and prompt delivery on my order. It was wrapped beautifully.
Didn't really want to wreck the packaging as I was opening it!
Their pricing for their items is excellent as well!
Xx will definitely be ordering from Kiana beauty again!”
Laura P, NSW, 14 June, 2016
“So beautifully packaged as always”
“I have only recently discovered you, but am so glad I have! Always prompt service, free delivery and as such beautiful packaging every time.”
Victoria W, TAS, 31 May, 2016
“I received my parcel today. It's lovely dealing with a company that really cares about its customers.”
Chris, ACT, 27 May, 2016
“It was a great online shopping experience.”
"Seeing the parcel when I got home this afternoon made my day. The postage was quick. Thank you for the lovely packaging and the personalised message.
It was a great online shopping experience.”
Jen, New South Wales, 19 May, 2016
“Personal message much appreciated.”
“I just received my order, thank you so much. It was beautifully wrapped and your personal message was much appreciated.
I will be using your online services from now on and will tell anyone who will listen.”
Melina, Victoria, 20 April, 2016
“The loveliest order I've ever received”
"Thank you for sending my order in such a timely manner and for your exquisite packaging.
I am in the Marketing industry and am obsessed with packaging and presentation, and the order I received from you was the most lovely I have ever received. Your price, service and packaging was perfect and I just wanted to say thank you.
I have and will continue to tell my friends and colleagues about your exceptional business.”
Nicole, New South Wales, 19 April, 2016
“Customer for life”
“Delivery in two days, handwritten note and free gift. Customer for life. Thanks Kiana Beauty.”
Amanda, Melbourne, 23 March, 2016
“I was extremely happy with the time frame and the way it was packaged.”
“My perfume arrived on Wednesday & I was extremely happy with the time frame & the way it was packaged. I use this perfume always so I will be using Kiana Beauty Melbourne a lot more.
I’m not sure how long Kiana Beauty has been trading but I wished I’d found it sooner.
Very big thank you.”
Patricia G, Victoria, 2 February, 2016
“Lovely packaging and handwritten note.”
“I received my Kiana Beauty Order - THANK YOU SO MUCH!
It was beautifully packaged and came with a lovely handwritten note as well as the Estee Lauder gift with purchase, which was a beautiful gesture.
Christine, Melbourne, 11 January, 2016
“Arrived very quickly and it was beautifully packaged.”
“My order arrived very quickly and it was beautifully packaged, thank you very much for your fantastic service! Have a Merry Christmas!”
Arwen V, Victoria, 17 December, 2015
“Even though I live in the States, I will be ordering from you guys again and again.”
“I just wanted to take the time and say thank you!
I ordered Bondi Sands Liquid Gold. I love the product! But what I really loved was the care and time put into the packaging. The personalised note, and wrapping, and those little Australian koalas. Those little touches were huge!
Even though I live in the States, I will be ordering from you guys again and again.”
Olimpia S, Florida USA, 8 November, 2015
“I just wanted to commend you on your incredible service.”
“I received the item today and it was beautifully wrapped and delivered very promptly, considering it had to driven from Melbourne. I really appreciated the handwritten message attached.
I will definitely shop with Kiana Beauty again in the future - you may be only in the next city over but I wish you had a store in Adelaide! I can assure you that you'd do quite well here.”
Peter P, Adelaide, 27 June, 2015