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Kiana Beauty offers a range of shipping options for your convenience.
All orders from Kiana Beauty are sent with Australia Post.
We’re doing our best to have your beauty goodies to you as quickly as possible! Orders are dispatched same or next business day, however, there are current delays with our delivery partners. Please expect delivery delays of up to three business days for standard & express orders, and up to five business days in VIC, NSW and ACT.
We are proud to offer our customers FREE SHIPPING on orders over $50.
For orders under $50, standard shipping is $9.95.
Express shipping is also available for $14.95, see below for further information.
*Please use these timeframes as an estimate only, as provided by Australia Post. Please ensure that you allow enough time for your parcel to arrive. Kiana Beauty will not be liable for delays in delivery times caused by our shipping partners.
Estimated Shipping Times for Regular Post
|Location||Order Before 12pm Business Days|
|Metro CBD VIC, NSW, QLD, SA, ACT||2-5 Business Days|
|Regional VIC, NSW, QLD, SA, ACT||3-8 Business Days|
|Metro & Regional TAS, WA, NT||4-14 Business Days|
Express Post Delays
As a result of Australia Post's new distribution arrangement, it may take up to three business days for express shipping items to arrive.
Kiana Beauty offers an express shipping option within Australia for a flat rate of AUD$14.95. We use Australia Post Express Parcel service. We endeavor to dispatch all orders placed before midday (AEDT) on the same business day and all orders placed after midday (AEDT) will be dispatched on the next business day. Delivery time frames begin from when you receive your shipping notification, not from when your order is placed on the Kiana Beauty website.
Estimated Express Shipping Delivery Times
**Fragrances and flammable items cannot be express shipped**
|Location||Order Before 12pm Business Days|
|Metro CBD VIC, NSW, QLD, SA, ACT|| |
1-5 Business Days
|Regional VIC, NSW, QLD, SA, ACT||1-4 Business Days|
|Metro & Regional TAS, WA, NT||3-4 Business Days|
*Please note that during sale or promotional events, delivery may be longer than the specified times above. Delivery time frames begin from when you receive your shipping notification, not from when your order is placed on the Kiana Beauty website.
**We are only able to ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Please note we are unable to send fragrances and other alcohol-based products via Express Post due to their highly flammable nature & Australian postal regulations. Parcels containing flammable items can only be transported by road, which may affect delivery time. If you are purchasing multiple products and would like to have flammable and non-flammable items delivered separately, please place separate orders.
You will receive an email notification when your Kiana Beauty order is dispatched to let you know that your items are on their way. You can then check the progress of your parcel through the Australia Post tracking site.
Most orders arrive on time, however occasionally the tracking may show as being “delivered” when you haven’t received your order yet. We suggest you contact Australia Post to ask for additional information about your package’s location. Make sure you have your tracking number available. You can find Australia Post contact information about delayed items here.
We recommend you have your parcel delivered to an address where someone will be available to receive it. A business address can be great for this reason, however if you are having your parcel sent to work, please include your company’s name (and the department or level where you work) to avoid having your parcel sit in the mail sorting room longer than it needs to.
Erroneously communicated delivery address:
The customer is exclusively liable for erroneously communicated delivery addresses. Customers are advised to check their delivery address details upon receipt of the order confirmation email and communicate any amendments to delivery address as soon as possible to Kiana Beauty via email email@example.com.
Please note that once your order is posted, it becomes your responsibility to contact Australia Post to organise redirection to your correct address.
Authority to leave
During the checkout process you will have the opportunity to decide whether you give Australia Post permission to leave your parcel in a safe place on your premises (Safe Drop), or sign for your parcel and if no one is present to sign you will be required to collect it from the post office. If you wish to give Authority to Leave ('ATL') permission you will need to write a comment in the notes box or untick the following box on the basket screen -
By commiting to 'ATL', your parcel will be left at the driver's discretion on your premises without a signature. Kiana Beauty cannot be held responsible for parcels lost or stolen as a result of selecting the Authority to Leave option. Australia Post drivers will only leave your parcel in a location they deem safe, and if no such place is available your parcel will be taken to the nearest post office for collection.
In the event you are not available to sign for it, your parcel will be taken to the post office and a card will be left advising when/how to collect it. For more information, please read how it works on the Australia Post website. Please note that by opting in for Australia Post Safe Drop you are agreeing to Australia Post’s Safe Drop Terms & Conditions.
Kiana Beauty offers free in-store pickup for local customers from our two beautiful partner pharmacies in Berwick, Victoria:
51 High Street
Berwick VIC 3806
Pharmasave Eden Rise
Eden Rise Shopping Centre
Corner Clyde and O’Shea Roads
If you would like to collect your order in person, please add this as a special instruction for your order on the checkout page.
All shipping charges will be refunded to your choosen payment method if you wish to pick up instore.
Kiana Beauty is proud to offer international shipping on our beauty range (with the exception of fragrances and other flammable items). If you are interested in having our gorgeous products shipped internationally, please contact us with details of the items you would like to purchase so we can provide you with a postage quote. Orders for delivery outside Australia can not be placed directly through our website.
Please be aware that some countries charge customs fees on items ordered overseas. These charges are the customer's responsibility and are beyond our control. We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be. By law, we have to declare the status (i.e. "merchandise") and the value of each parcel accurately. It is a criminal offence for us to make a false Customs declaration.
If you have any questions or concerns please don’t hesitate to contact one of our Customer Service team members on (03) 9707 1555 or email us at firstname.lastname@example.org.